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Returns/Exchange

Returns, Refunds, and Exchange Policy

With effect from 1st November 2020, eBuyBug.com will update the Returns, Refunds and Exchange Policy.

Please read through this Policy in detail before you make any purchase, return, exchange or request for refund for your purchases online and/or in physical stores.

*Previous Returns, Refunds and Exchange policy is still valid for purchases made between 3rd October to 31st October 2020.

– We accept exchange or return within 30 days from the date of purchase.
– Original receipt must be presented for exchange or return.
– Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
– Product(s) can be exchanged or returned within 6 months from the date of purchase if there is manufacturing defect found.
– Product(s) sold at marked down prices due to existing defects are not eligible for exchange or return.
– Product(s) purchased by using shopping mall voucher is allowed for exchange only; strictly no return or refund is allowed. The customer(s) must strictly comply with the terms and conditions of the shopping mall voucher.
– eBuyBug.com. reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
– eBuyBug.comreserves the right to amend this policy at any time.

RETURNS & REFUNDS POLICY FOR ONLINE PURCHASES

1. Online purchase returns & refunds policy is applicable to both Home Delivery orders and Click & Collect orders.
2. Product(s) in new & original condition can be returned within 30 days from the date of purchase. *Do allow 7 to 10 working days for your returned parcel to be reached and processed by our warehouse.
3. Product(s) can be returned within 6 months from the date of purchase if there is any manufacturing defect found, subject to the applicable law.
4. Original invoice, original return form and product packaging attached with its original price tags and labels will be required for return & refund.
5. Product(s) can be returned ONLY to our warehouse via parcel return.
6. Innerwear and packaged items cannot be returned due to our strict hygiene policy.
7. Return & refund of online purchases to physical stores will NOT be accepted.
8. Product(s) purchased from other than eBuyBug.com official website (https://www.ebuybug.com is NOT eligible for return & refund.
9. Any form of coupons, discount code or promotional code used on the returned product(s) will NOT be returned or refunded.
10. Refund will be issued via your original mode of payment that was used to make the purchase.
11. $6 delivery fee paid for the online purchase will NOT be refunded.
12. After our warehouse has received and processed your returned purchase(s), the refund will be processed and completed around 7 to 14 working days depending on the processes at your card company.
13. eBuyBug.com reserves the rights to reject any return that do not fulfill any of the above stated requirements.
14.eBuyBug.com reserves the right to amend this policy at any time.